Last updated: 04/29/2026
These Terms of Service and Privacy Policy apply to your use of the PATO website (patospace.com) and all products and services offered by PATO LLC, including the SPACE for Play Assessment, the Murder Mystery Retro workshop, the 8-Week DIY Play Practice consulting engagement, the Art Scale Check-In template, the Ready for Play? Snapshot, and any future products or services. By using the site or purchasing any product, you agree to these terms.
These documents are written in plain language on purpose. If something is unclear, email hello@patospace.com.
Who we are
PATO LLC is a Michigan-based business founded by Lissy Torres that helps tech teams build connection, engagement, and growth through structured, intentional play. We operate at patospace.com.
Products and services
PATO currently offers the following:
SPACE for Play Assessment — a team diagnostic survey and analysis delivered as a digital report
Murder Mystery Retro — a facilitated retrospective workshop, in person or remote
8-Week DIY Play Practice — a consulting engagement for team leads and managers
Games for Growth — facilitated game sessions
Free resources — including the Ready for Play? Snapshot, the Art Scale Check-In Miro template, and the weekly newsletter
Product details, pricing, and availability are subject to change. Current information is always at patospace.com/work-with-me.
Purchases and Payment
All paid products are processed through Stripe. By completing a purchase, you authorize the charge to your payment method. Prices are listed in USD. PATO LLC is not responsible for any fees charged by your bank or card issuer.
Refund policy
Because PATO’s products involve custom work and begin upon purchase, refunds are handled as follows:
SPACE for Play Assessment: No refunds once the team survey link has been delivered. If you have not received your link within 2 business days of purchase, contact hello@patospace.com and we will make it right.
Murder Mystery Retro & 8-Week DIY Play Practice: Refunds are available up to 5 business days after purchase, provided no discovery call has taken place and no custom materials have been started. After that point, no refund is available.
Games for Growth sessions: Cancellations made more than 48 hours before the scheduled session will receive a full refund. Cancellations within 48 hours are non-refundable.
Free resources: No purchase, no refund policy applies.
PATO understands that circumstances vary. In rare cases, PATO LLC may choose to offer a refund or partial refund outside of the terms above at its sole discretion. The existence of this flexibility does not create an obligation or precedent for future exceptions. If you believe your situation warrants consideration, email hello@patospace.com and we’ll take a look.
Delivery
Digital products and reports are delivered to the email address provided at checkout. Workshop and consulting services are scheduled after purchase via a discovery or kickoff call. PATO LLC is not responsible for delivery failures caused by incorrect email addresses or spam filters.
Assessment-specific terms
The SPACE for Play Assessment is designed for teams of 4 to 20 people. For several teams or teams smaller than 4, contact PATO before purchasing.
The purchasing person is responsible for distributing the team survey link and the team code provided at checkout. PATO is not responsible for low response rates caused by non-distribution.
After the survey link is distributed, the response window is open for 14 days. A reminder will be sent to the purchaser at the 7-day mark to share with the team. If PATO has not heard from you and responses appear low, we may reach out before closing the survey.
If fewer than 4 team members have responded by the close of the response window, PATO will contact the purchaser before generating the report to discuss options — including extending the window or adjusting the scope. Reports will not be generated from fewer than 50% of team participation without the purchaser’s agreement.
Reports are generated based on responses received by the closing date. Survey responses are collected anonymously. Individual responses are never shared with the purchaser or any other team member. Only aggregated findings appear in the report.
Intellectual property
All content on patospace.com and in PATO’s products — including but not limited to the SPACE for Play framework, assessment reports, workshop materials, game designs, templates, written content, and visual assets — is the intellectual property of PATO LLC and is protected by applicable copyright and intellectual property law.
Nothing in these terms grants you any ownership of PATO’s intellectual property. You may not reproduce, copy, resell, sublicense, republish, redistribute, publicly display, or create derivative works from any PATO content or materials, in whole or in part, without prior written permission from PATO LLC.
You are welcome to share your team’s assessment report internally within your organization. All other uses require written permission. To request permission, email hello@patospace.com.
Some visual assets used in PATO’s materials are sourced from the CNVS illustration library (getcnvs.design), licensed to PATO LLC. These assets are subject to CNVS’s own license terms. You may not extract, reuse, redistribute, or repurpose CNVS illustrations from any PATO materials. If you wish to use CNVS assets independently, you must obtain your own license directly from getcnvs.design.
Disclaimer of warranties
PATO’s products and services are provided as-is. While we put genuine care into every product and stand behind the quality of our work, we can’t guarantee specific outcomes for your team. Team culture is complex, and results depend on many factors outside our control.
Limitation of liability
To the maximum extent permitted by Michigan law, PATO LLC’s total liability for any claim arising from use of our products or website is limited to the amount you paid for the product in question. PATO LLC is not liable for indirect, incidental, or consequential damages.
Governing law
These terms are governed by the laws of the State of Michigan. Any disputes will be resolved in the courts of Michigan.
Testimonials
patospace.com may feature testimonials from clients and participants. These are honest accounts of real experiences and are shared with permission. They are not a guarantee that all clients or teams will have the same, similar, or better results. Every team is different, and outcomes depend on many factors outside PATO’s control.
User-submitted content
By submitting a testimonial, review, tag, comment, or other content to PATO LLC — whether via email, social media, a form, or any other channel — you grant PATO LLC a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for reasonable business purposes, including on the website, in marketing materials, and in social media. Where your name or likeness is used, it will be based on information you have made publicly available. You may request removal at any time by emailing hello@patospace.com.
Third-party links
patospace.com may contain links to third-party websites, tools, or services — such as Cal.com, Miro, or others referenced in our content. These links are provided for your convenience and information only and do not constitute an endorsement by PATO LLC. PATO LLC is not responsible for the content, accuracy, or availability of any linked third-party site, and has no control over their privacy practices or terms. Visiting any linked site is at your own discretion and risk.
Indemnification
By using patospace.com or purchasing any PATO product or service, you agree to defend, indemnify, and hold harmless PATO LLC and its owner, affiliates, and representatives from any claim, demand, loss, or expense — including reasonable attorney’s fees — arising out of your use of the website or products, your violation of these terms, or any third-party claim related to your actions in connection with PATO’s services.
Severability
If any provision of these terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All remaining provisions will continue in full force and effect.
No waiver
If PATO LLC fails to enforce any right or provision of these terms on any occasion, that does not constitute a waiver of that right or provision going forward. Any waiver must be made explicitly in writing by an authorized representative of PATO LLC.
Changes to these terms
We may update these terms from time to time. When we do, we’ll update the “Last updated” date at the top of this page. Continued use of the site or products after changes take effect means you accept the updated terms.
